About
TaylorCX provides professional leadership coaching and personal development, for colleague, culture and customer experience.
Led by CX Expert and EFT Practitioner Elaine Taylor, we bring decades of in-depth experience in the workplace to your case. With a laser-sharp understanding of how people can be our biggest asset (or greatest liability), we help you to identify the underlying causes of people-related problems in your organisation, address and release them.
Whether your organisation is in Corporate, Public Sector, SME, Scale-Up or Non-Profit, we have the skills and knowledge to help you understand, support and develop your people, enabling your organisation to reach its full potential.
What We Do
TaylorCX uses a blend of therapeutic techniques coupled with a deep understanding of human nature and behaviour to help you identify and address what’s holding you or your organisation back.
After an initial deep dive into the company culture to establish context, coaching takes place at leadership level, where the resulting behavioural and cultural change trickles down throughout the organisation. This creates positive and productive change for colleagues, partners and stakeholders.
How does it work?
We use Emotional Freedom Technique (EFT) which is a simple therapeutic method proven to relieve stress, ease difficult emotions and address the root causes of distress.
Used in the workplace, EFT can help with the development of confidence, self-awareness and empathy – the key attributes of effective leadership.
We believe that everybody can benefit from EFT, but used strategically to develop and support organisational leadership in particular, it can have a wide-reaching positive impact on colleagues, culture and ultimately customer experience.
Imagine your leaders being empowered with the confidence and compassion they need to truly understand the people around them.
What’s the difference?
Intelligent decisions are made and communicated with clarity and kindness.
Colleagues feel valued, safe, supported, and highly motivated.
Higher productivity, job satisfaction and talent retention become your new normal.
Positive customer experience becomes the natural outcome of an organisation where creativity and innovation thrive.
TaylorCX 